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Service/Parts

Service/Parts

Service

•	Taylor Freezer and Equipment Company’s service department offers repair service 7 days a week, 365 days per year.
•	Taylor Freezer and Equipment Company currently has over 5 technicians on the road within our territory.
•	All of our full-service technicians are factory trained and refrigeration certified.
•	On-going training is conducted throughout the year to keep our skills up to date.
•	Our management team reviews each technician's performance weekly.
•	The dispatch office is able to keep in touch with our field service technicians by using the latest in digital technology.
•	Our staff of professionally trained technicians are on-call to assist over the phone and after hours when necessary.
•	Emergency service or telephone troubleshooting can be reached simply by dialing our 800-942-0767.
•	Each of our service vehicles carries a standard stock of replacement parts valued at over $22,000.00.
•	We are able to respond to your service call within 24 hours 92% of the time.
•	Our "first-time fix" rate is over 96%.

Parts

•	Taylor Freezer and Equipment Company's parts department personnel are factory-trained professionals who utilize state-of-the-art computer and communications tools to provide instant information and precise stock control.
•	Our parts department stocks over $200,000.00 in spare parts inventory.
•	Our computer system automatically reorders parts stock daily. After-hours parts service is also available.
•	Our service van stock is replenished daily to ensure that we do a "first time" fix with the correct part when you need it.

We also offer:
Equipment Refurbishing Programs
Complete equipment rebuild programs
Steam cleaning of machines
Guaranteed work

Ask us about extended warranty availability. Call 800-942-0767